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Tender in Customer Satisfaction Survey! -

Tender In Customer Satisfaction Survey

Tender In Customer Satisfaction Survey

Bid Number: 21/02/2019
Bid Description: Customer Satisfaction Survey
Name of Institution: Dannhauser Municipality
Place where goods, works or services are required: Dannhauser Municipality, 8 church street, 3080

Date Published:  21/02/2019
Closing Date / Time: 14/03/2019
Contact Person: Mr. PJ Ndlovu
Telephone number: 034 621 2666
FAX Number: 034 621 2342

Where bid documents can be obtained:
Website: N/A
Physical Address: 8 church street, Dannhauser, 3080

Where bids should be delivered: Dannhauser Municipality, tender box, 8 church street, Dannhauser, 3080
Physical Address: 8 church street, Dannhauser, 3080

Briefing Session
A compulsory / Optional briefing session will be held on:
Date: 28/02/2019
Time: 10h00
Venue: Dannhauser Municipality, Library Activity room, 8 church street, Dannhauser, 3080

Special Conditions:

Dannhauser Municipality hereby invites the qualified Service providers to tender for Contract No. 21/02/2019 for Customer Satisfaction Survey.


NON-REFUNDABLE BID document fee of R200.00 is payable in cash at the cashiers office from the 21/02/2019 from 7h30 to 15h00 Monday to Friday. Compulsory site briefing will be held on 28 February 2019 at 10:00am at Dannhauser Municipality Library Activity Room, bids received from bidders who did not attend the compulsory briefing session will not be considered.

This bid will be evaluated in terms of the 80/20 preferential point system as prescribed in the Preferential Procurement Policy Framework Act (No 5 of 2000 Amended in 2017). Original certified copy of BBBEE must be submitted.


In terms of section 13 of the municipal Supply Chain management Policy and the official tender procedures, the Municipality will reject all tenders that do not comply with the following conditions;


  • Bidders must be registered on the Central Supplier Database and proof of registration must be submitted.
  • Price(s) quoted must be valid for at least ninety (90) days from date of offer.
  • Price(s) quoted must be firm and inclusive of VAT
  • Bidders must include both Tax Clearance Certificate and SARS Pin.
  • This bid is subject to the general conditions of contract (GCC) and if applicable, any other specific conditions of contract.
  • Company profile with traceable references.
  • CIPC Registration certificate “CK”
  • Current municipal rates account.
  • Certified copies of ID documents of members.
  • Bidders must complete all MBD forms.
  • Joint Venture agreements (where applicable).
  • Capacity to undertake work within stipulated time frame.
  • Background and experience of the firm in a related field.
  • No bids will be considered from persons in the service of the state.
  • Bidders must fill in the tender register stating the date and time of when they submitted their tender, available at the tender box.
  • The Municipality reserves the right to withdraw any invitation to tenders and/or to re-advertise or to reject any tender or to accept a part of it.
  • The Municipality does not bind itself to accepting the lowest tender or award a contract to the bidder scoring the highest number of points.




Activity based company experience in Research focusing on Customer Satisfaction in the past 5 years;

1 - 2 Projects = 20 points

3 - 5 Projects = 40 points

NB: Must attach reference letters


Previous experience working with the Research field: (Project Management Team);   

1-3 projects = 10 points

4-6 projects= 20 points

NB: Must attach CVs with contactable references


Project Management experience as project leader;

1 - 2 years = 5 points

3 - 5 years = 10 points

6 - 10 years = 20 points 

NB: Must attach CV with contactable references



Research = 10 points

Implementation Plan = 6 points

Understanding of the brief = 4 points


Total Functionality Points



Bidders must obtain at least 80 points to qualify for the last stage (pricing 80/20)


Tenders must be submitted in a sealed envelope; clearly marked “TENDER NO: 21/02/2019 CUSTOMER SATISFACTION SURVEY.and must be deposited into the tender box situated at the reception area of Dannhauser Municipal offices. Tenders should be received no later than 12H00 on 14 March 2019, where after bids will be opened in public. Late, emailed or faxed bids will not be accepted.


Any enquiries with regards to the above may be directed to Mr. PJ Ndlovu at 08 Church Street or telephonically on 034 621 2666 ext. 723, email: during working hours, between 07H30 and 16H00 with lunch interval from 13H00 to 13H30, Monday to Friday.




WB NKOSI                                                                                                                               TENDER NUMBER: 21/02/2019


Date Posted: 2019-02-21

Closing Date: Mar 14, 2019

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